Terms and Conditions

Order Processing Times

Most orders will be made and dispatched within 1-4 weeks. During busy periods, for custom orders or large orders you will be notified of any delays or if we expect that the processing time will be longer than usual.

Payments

Payments can be made by JUICE or Bank Transfer. You may send a screenshot of the payment if you are proceeding with the payment. You will get a message of confirmation once your payment and order have been approved.

Cancellation

You must contact us immediately if you wish to cancel your order. Orders cannot be cancelled if the fabric and other stock items have been ordered in and if your order has already been started. We will do our best to accommodate all your needs and requirements however this will not be possible if production has already started. Please contact us with any questions or concerns before placing an order or as soon as possible after.

Purchase of Products

When purchasing a product using the Services you are making a contract with Sephora Rosalba.

Orders

You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging in a contract with Sephora Rosalba. All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms.

We are under a legal duty to supply goods that conform with their description on the website.

When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.

Use of Website

The Website and related services (including any applications which allow you to buy our products from us on mobile devices) (the “Services”) are made available to you in accordance with the following Terms of Use, and any other rules posted on our websites (“Terms”). Please read the Terms carefully before placing any orders, we recommend you should keep a copy of the Terms for future reference.

We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Services.

Please note that these Terms do not affect your statutory rights as a Consumer.

You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose.